Privacy Policy

1. Information We Collect

When you place an order for software licenses, request remote technical services, or request a CCTV quote, we may collect:

• Contact Information: Name, business name, phone/WhatsApp number, email address, and physical site installation address.
• Technical Device Data: eTimeTrackLite software machine Activation Codes, biometric device models, machine clock timestamps, and AnyDesk connection IDs for remote assistance.
• Billing Details: Company name, address, and GSTIN (for GST invoice generation). Note: We do not store credit card or debit card numbers on our servers.

2. Payment Gateway & Financial Security

• PCI-DSS Compliant Processing: Online transactions are handled through RBI-authorized payment aggregators (e.g., Razorpay, Cashfree, UPI). All payment communications utilize 256-bit SSL encryption.
• Zero Card Storage: Your financial payment details (card numbers, CVV, OTP) are processed directly by the payment gateway and are never captured or stored by Eye Tech Securities.

3. How We Use Your Information

• To generate and deliver official eSSL commercial license keys and biometric unlock codes.
• To dispatch technicians for on-site CCTV installations across Chennai and Tamil Nadu.
• To communicate order status, GST invoices, and technical guidance via WhatsApp or email.
• We never sell, rent, or trade your personal or business data to third-party marketing companies.

4. Related Policies

For information regarding cancellations, returns, and digital delivery, please see our related policies:

5. Grievance Officer & Contact