This Shipping and Delivery Policy sets out how Eye Tech Securities delivers both electronic digital services (software license keys, remote unlock codes, configurations) and physical security equipment (CCTV camera systems, biometric machines, access control hardware).
1. Digital Products Delivery (eSSL License Keys & Unlock Codes)
All software license keys, remote activation files, and Biometric Admin Unlock passwords are 100% digital goods. They are delivered instantly via electronic transmission with ₹0 (Zero) shipping charges nationwide.
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Delivery Modes: Delivery is executed directly to the customer's registered WhatsApp number and/or authorized official email address (sales@eyetechsecurities.in).
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Standard Turnaround Time:
- eSSL License Keys: Delivered within 5 minutes to 2 hours during standard business hours upon receipt of payment confirmation and valid machine Activation Code.
- Biometric Admin Lock Codes: Calculated and delivered immediately online / on WhatsApp for the customer's calibrated 5-minute machine clock window.
- Remote Installation Sessions: Initiated within 15 to 30 minutes via AnyDesk / Ultraviewer upon mutual appointment confirmation.
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Operating Business Hours: Digital fulfillment operates 7 days a week from 9:00 AM to 9:00 PM IST. Orders placed outside operating hours will be prioritized and delivered by 9:30 AM the next morning.
2. Physical Hardware Delivery & On-Site Installation (CCTV & Biometrics)
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Service Areas: Direct on-site delivery and physical installation are provided across Chennai, Chengalpattu, Kanchipuram, Thiruvallur, and surrounding districts in Tamil Nadu. For other regions, equipment is dispatched via insured courier partners.
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Delivery Timeline: Hardware for confirmed installation projects is delivered by our technical staff or courier within 24 to 48 hours from order finalization.
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Shipping Charges:
- Free delivery within Chennai municipal limits for complete CCTV Installation Packages.
- Outstation or standalone hardware shipments are charged based on actual courier freight rates as detailed in your proforma invoice.
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Delivery Verification: Physical goods must be inspected upon delivery. Any physical damage or missing components must be reported within 24 hours of receipt.
3. Delivery Confirmation & GST Invoicing
Upon successful digital transmission or courier dispatch, customers receive:
- An official electronic delivery acknowledgement message on WhatsApp and email.
- Official GST tax invoice (for registered business entities who submitted GST details during ordering).
- Official license documentation, setup files, and step-by-step activation guide.
4. Dispatch Support & Inquiries
If you experience any delay in receiving your license key or hardware shipment, please contact our dispatch desk:
Merchant Name: Eye Tech Securities
Customer Care & WhatsApp: +91 99628 35944 / +91 99628 35944
Email Address: sales@eyetechsecurities.in
Operating Address: Door No:01, Shop No:02 Ground Floor, 15th St, Nehru Colony, Nanganallur, Chennai, Tamil Nadu 600061
