CCTV Camera Troubleshooting FAQ | Eye Tech Securities

Frequently Asked Questions

If you cannot resolve the issue with these steps, please contact our support team.

1. Why is my CCTV showing as "Offline" on my Mobile App?

If you cannot view your cameras remotely, try the following:

Check Internet Connectivity: Ensure the internet connection at the DVR/NVR location is active. Connect a phone/laptop to Wi-Fi to verify speed.
Restart Devices: Switch off and restart both your Internet Modem/Router and the DVR/NVR. Wait 2–3 minutes.
Check Power Status: Ensure the DVR is powered on. If lights are off, the adapter may be faulty.
Check LAN Cable: Ensure the LAN cable connecting the DVR to the Router is tight and port lights are blinking.

2. Why can't I view previous recordings (Playback Issue)?

Verify Date & Time: Check "Live View". If the date reset to 1970/2000, old recordings won't show under the current date. Update the Date/Time in settings.
Restart the System: Restart the DVR and try accessing playback after 5 minutes.
Check Hard Disk Status: A continuous "beeping" sound may indicate HDD failure, meaning no footage is stored.

3. Why is the video black and white?

Night Mode: Normal behavior for IR cameras in low light. They switch to B&W to capture details using IR LEDs.
Lighting Issue: If it's daytime, check if the sensor is blocked (dirt/cobweb) or if the area is too dark.

4. My Monitor/TV says "No Signal" but the DVR is On.

Check Cables: Ensure HDMI/VGA cable is not loose.
Check Input Source: Ensure TV/Monitor is on the correct input (HDMI 1, HDMI 2, etc.).
Power Adaptor: Dim lights on DVR may indicate insufficient voltage to send video signal.

5. Why is my camera video blurry or foggy?

Dirty Lens: Dust, spider webs, or water spots can blur the image. Clean gently with a soft cloth.
Focus Issue: For motorized lens cameras, adjust focus via the app/DVR settings.
Moisture: Condensation inside the lens housing (if seal is broken) may require professional service.

6. Why is my DVR/NVR making a continuous beeping sound?

HDD Error: Most common. Indicates Hard Disk failure or not initialized. Sometimes, Failure to detect the Hard Disk is often caused by voltage drops or inadequate amperage from the power adapter, preventing the drive from spinning up or initializing correctly.
IP Conflict: Another device on the network has the same IP address as the DVR.
Network Loss: Alerts when internet connection is lost (if enabled).

7. Why is Night Vision not working or too dark?

IR Glare: Objects too close to the camera can reflect IR light, darkening the background.
Power Supply: IR LEDs need more power. A weak adapter might fail to power them at night.

8. I forgot my DVR/NVR password. How do I reset it?

Contact Us: Password resets often require authorized dealer intervention. Call us for support.

Wipe camera lenses with a soft, dry cloth once a month to ensure clear video quality. Spider webs can trigger false motion alerts.

We highly recommend connecting your DVR and Internet Router to a UPS to ensure recording continues during power cuts.

Note: For any hardware replacements (Adaptors, Hard Disks) or if the issue persists, please contact our support team immediately.

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